A calmer shared inbox
Prioritize by urgency, SLA risk, customer sentiment, and business impact—not just arrival time.
Urgent 3High priority 7Standard 24Waiting 11
AI customer operationsResolve faster.
Resolve faster.
Stay human.
One support workspace for every conversation, answer, SLA, and customer signal—with AI that assists your team without taking control away.
Human approval by default · Full audit historySearch conversations, customers…Ask Relay ✦EE
PRIORITY INBOX
AO
Unable to export monthly finance reportKora Labs · 4m
URGENTDM
Webhook signatures changed after rotationFieldwork · 17m
NJ
SSO mapping for contractor accountsBrightPay · 22m
RLY-1048 · OPEN
Unable to export monthly finance report
Relay detected urgencyBoard deadline today · negative sentiment · enterprise account
94%AI DRAFT · GROUNDED IN 3 SOURCES
Hi Amara — I can see the export job is failing during entity consolidation. I’ve restarted it with…
Delivery recoveredWebhook succeeded on attempt 3
12s agonorthstarkoraaperturebrightpayfieldwork
THE WHOLE CUSTOMER STORY
Clarity for every conversation.
Relay connects the queue, the customer, and the knowledge your team needs to act with confidence.
AI answers with evidence
Draft from trusted knowledge, ticket history, and customer context. Agents see the sources before anything is sent.
Help center Account history Product status
Operations in real time
Track load, response time, resolution quality, SLA risk, and automation health from one command center.
RELIABILITY BY DESIGN
Every message gets a deliberate outcome.
Inbound events are deduplicated, processed asynchronously, and retried with exponential backoff and jitter. Persistent failures move to a visible dead-letter queue instead of disappearing.
Inspect the reliability console01
ReceiveValidate + deduplicate
02
ProcessClassify + route
03
DeliverRetry + audit
SUPPORT INTELLIGENCE
AI that knows when to help—and when to step back.
Grounded drafting
Replies cite the exact knowledge and context used.
Intent and sentiment
Urgency and emotion shape routing without hiding the original message.
Conversation summaries
Long threads become decisions, actions, and unresolved questions.
Quality coaching
Review response clarity, empathy, accuracy, and policy compliance.
MEASURE WHAT CUSTOMERS FEELLess queue anxiety.
Less queue anxiety.
More useful answers.
41%faster resolution
72%AI draft acceptance
99.95%event delivery target