Open conversations
38-8.2% vs. last weekNorthstar Support command center
Support command center
What needs attention across your operation.
Median first response
6m 42s-1m 18s fasterResolution rate
84.6%+4.3% this monthCustomer satisfaction
4.8 / 5+0.2 from 186 ratingsConversation volume
New and resolved tickets over the last 7 days
NewResolved
806040200
MonTueWedThuFriSatSun
Needs attention
Prioritized by SLA and customer impact
Queue performance
Current workload by queue
QueueOpenSLA at riskMedian responseHealth
Enterprise1224m
Technical918m
Billing706m
General10011m
Live activity
Across your workspace
AO
Amara replied to RLY-1048Urgent · Kora Labs4m ago
AI
Relay drafted 14 responses11 accepted without edits12m ago
MK
Maya resolved RLY-1039First-contact resolution23m ago
SY
Webhook delivery recoveredSucceeded on attempt 331m ago